As a service company that engages with customers on a ‘one to one’ basis, we first used Maher Consulting for a series of mystery shopper audits. This established where we were in terms of delivering customer care / or not and enabled us to enhance the Customer Care course to target the areas we needed to.
We were all impressed with Alan Maher’s professionalism and flexibility in accommodating us wherever possible. The course was well delivered, highly relevant and we have achieved tangible results from it. We will use Maher Consulting again!