Maher Consulting - Customer Care

Every Customer Care training programme is tailored to meet the needs of individual customers.  Maher Consultings’ training programmes are designed to help businesses and organisations to build a service culture and to consistently deliver high service levels to customers.  Course content ensures that management and staff will possess the proper knowledge, skills and attitude required to do so.

Course content includes:-

• People management skills
• Effective communication skills
• How to make a positive first impression
• The power of 1st impressions
• Developing a customer care charter
• Dealing with difficult customers and complaints
• Effective teamwork
• Why companies lose customers
• How losing a customer can cost you millions
• Other key business benefits of high service levels
• Identifying the service cycle in your business
• Why “satisfied” customers are dangerous
• Developing customer loyalty
• Telesales skills